An automatic telephone dialing system that dials from a list of numbers and turns
the call over to an agent when a human responds. It increases productivity in a call center,
because the agents can spend their time talking rather than waiting for calls to go through
as well as hanging up on busy signals and answering machines.
Avyukta Intellicall provides call center dialer services past 10 years to continue in
through a complex set of algorithms, dials phone numbers at optimized times
while automatically filtering out answering and fax machines, busy signals,and disconnected
calls. Therefore, one of the greatest smart dialer benefits is optimal lead management with
a highly increased chance of placing a live call to a willing customer. Predictive dialers
with CRM integration organize lead data, sales data, and customer history and contact
information while making this data clearly accessible to agents.
The solution also determines prime call times automatically to enable direct access to the
right customers at the right times. When calls are placed, the solution typically uses local
phone numbers to increase the chance of potential customers answering the
call (rather than appearing as an unknown phone number).
By contacting the customers with the greatest buying potential at the most ideal times,
predictive dialers enable stronger lead management, critical real-time metrics and KPIs,
and ultimately sales and acceleration.
Following Featured is Available on Auto Dialer Software:-
• Manual, Progressive& Automatic Dialing
• Longest idle agent based routing
• Outbound ACD
• Multiple campaign management and dialing modes
• Agent inter dialing support
• Music on hold, call transfer and retrieval
• Real Time Supervision and Agent Call Intervention
• Call forwarding and 3 way conferencing
• Call back scheduling
The Auto dialer systems offered by us is based on latest software that helps in determining
average time taken get live answer and average length of each conversation and based on
the calculations, these predictive dialers automatically place appropriate number of
outbound dials.This system option is highly useful for call centers and help in minimizing
time between answered calls.
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