The predictive dialer uses mathematical formulas to analyze the average time a beneficiary
takes to answer the call and the availability of the agent to adjust the dialing rate automatically.
They are configured to allow the Dialer to determine which group to call, which agent to
divert a connected call to, etc. These decisions are based on various factors such as
the approximate duration of a call, the number of agents convenient, the number
of connections, etc.
Features of Avyukta Intellicall (Smart) Predictive Dialer: -
• Multiline dialer
• Upload contacts from Excel
• Unlimited call transfers (1 credit/min)
• Call dispositions & statistics
• Campaign, list & sound mgmt
• DTMF pass-through
• Customer history & notes
• DNC / FTC compliance info
• Remote / home agents
• Real-time reporting
• APIs to control campaigns
• CRM integration support
• Manual, Progressive & Predictive Dialing
• Longest idle agent based routing
• Outbound ACD
• Multiple campaign management and dialing modes
• Agent inter dialing support
• Music on hold, call transfer and retrieval
• Real Time Supervision and Agent Call Intervention
• Call forwarding and 3 way conferencing
• Call back scheduling
Predictive dialing is one of the most widely used auto dialing pacing options and Aspect
offers the most inclusive set of predictive dialing capabilities in the market. Predictive Dialer
Vendors Bangladesh.
and BPO's in Bogra, Dhaka, Chittagong, sylhet, Narayanganj, Khulna .
A contact center is divided into two main segments inbound call center, wherein the
customer / people dials them, and outbound, wherein the call center dials’ call to the
customer. The call centers involved in inbound process, usually provide technical and
customer support services, whereas the outbound call centers are generally involved into
sales and marketing processes. Yet, whether it is an outbound or inbound, the call
centers always depends upon their agents, as well as their dialing infrastructure to
ensure the smooth, uninterrupted business process, which leads to profitability.
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